Frequently Asked Questions
Everything you need to know about Ambrane products and services
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track it directly through the 'Track Order' section on our website using your Order ID.
What is the warranty policy for Ambrane products?
Most Ambrane products, including power banks and chargers, come with a 180-day to 365-day warranty against manufacturing defects. You can register your product on our website to activate the warranty.
How do I initiate a return or replacement?
If you receive a defective or damaged product, you can raise a replacement request within 7 days of delivery through our support portal or by emailing [email protected].
Does Ambrane offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can check availability by entering your zip code on the product page.
Are Ambrane power banks flight-safe?
Yes, all Ambrane power banks follow Bureau of Indian Standards (BIS) guidelines and are within the allowed Wh (Watt-hour) limits for cabin luggage on most domestic and international flights.
What should I do if my payment fails but the amount is deducted?
In case of a payment failure where the amount is debited, the bank usually refunds the amount within 5-7 business days. Please contact our support team if the status doesn't update within 24 hours.